Shipping policy

RYVN — SHIPPING POLICY
Last updated: August 2026
At RYVN, we aim to process and deliver every order as quickly and safely as possible. This Shipping Policy explains how your RYVN order is processed, shipped and delivered.
1. ORDER PROCESSING
Orders are generally processed within 1–3 business days after successful payment.
Orders placed on weekends or public holidays will be processed on the next business day.
During product launches, sales, festive periods or unusually high order volumes, processing may take slightly longer. If there is a significant delay, we will try to keep you informed.
2. SHIPPING WITHIN INDIA
We currently ship orders across India.
Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.
Estimated delivery time
Most orders are delivered within approximately:
3–7 business days after dispatch
Delivery times may vary depending on your location and the courier service.
Remote or difficult-to-service locations may require additional delivery time.
3. SHIPPING CHARGES
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
FREE SHIPPING
Free shipping is available on prepaid orders above ₹1,999.
Orders below the applicable free-shipping threshold may be charged a shipping fee, which will be shown at checkout.
Important: If you want a different free-shipping threshold, change ₹1,999 before publishing this policy.
4. PREPAID & COD ORDERS
We may offer both prepaid and Cash on Delivery (COD) payment options depending on your location and order eligibility.
COD availability may vary by:
Delivery location
Order value
Courier availability
Previous order history
Other operational factors
Additional COD charges, if applicable, will be displayed at checkout.
5. ORDER TRACKING
Once your order has been shipped, you will receive tracking information through the contact details provided during checkout.
You can use the tracking information to monitor your shipment.
Please allow some time for the tracking information to become active after dispatch.
6. DELIVERY ATTEMPTS
Our courier partner will generally make multiple delivery attempts.
Please ensure that:
Your delivery address is correct.
Your phone number is reachable.
Someone is available to receive the package when required.
If an order is returned to us because of an incorrect address, repeated failed delivery attempts or refusal to accept the package, additional shipping charges may apply if you request the order to be shipped again.
7. INCORRECT SHIPPING ADDRESS
Customers are responsible for providing accurate delivery information.
If you notice an incorrect address after placing your order, contact us as soon as possible at:
support@yourdomain.com
We will try to update the address before the order is dispatched.
Once an order has been dispatched, we may not be able to change the delivery address.
8. DELAYED ORDERS
While we aim to meet the estimated delivery timelines, delays can occasionally occur due to circumstances outside our control, including:
Courier delays
Weather conditions
Natural events
Public holidays
Strikes or transportation disruptions
Incorrect address information
High order volumes
Regulatory or logistical issues
RYVN is not responsible for delays caused by circumstances beyond our reasonable control.
9. LOST OR DAMAGED SHIPMENTS
If your order appears to be lost in transit or arrives damaged, please contact us as soon as possible.
For damaged packages, we recommend taking clear photographs/videos of the package and product before opening or immediately after delivery.
We may request these photographs/videos to investigate the issue with our courier partner.
After verification, we will work with you to resolve the issue in accordance with our Return & Refund Policy.
10. PACKAGE TAMPERING
If you receive a package that appears to be:
Opened
Tampered with
Severely damaged
Missing products
please take photographs/videos of the package and contact us immediately.
Where available, you should also report the issue to the delivery partner at the time of delivery.
11. INTERNATIONAL SHIPPING
At present, RYVN ships within India only, unless otherwise stated on our website.
If we introduce international shipping in the future, applicable delivery timelines, shipping charges, customs duties and taxes will be displayed during checkout or communicated separately.
12. DELIVERY TO PO BOXES
Delivery to P.O. boxes may not be available depending on the courier service and destination.
Please provide a complete physical delivery address wherever possible.
13. SHIPPING & RETURNS
Shipping and returns are separate processes.
For information about returning or exchanging a product, please see our:
Return & Refund Policy
Original shipping charges may not be refundable unless the return is due to an error by RYVN or a confirmed defective/incorrect product, subject to our Return & Refund Policy.
14. CONTACT US
If you have questions about your shipment, please contact us:
RYVN
Email: support@yourdomain.com
Instagram: @RYVN
Please include your order number when contacting us about an existing order.