Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at founder.ryvn@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at founder.ryvn@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at founder.ryvn@gmail.com.

RYVN — RETURN & REFUND POLICY


Last updated: August 2026


At RYVN, we want you to be completely satisfied with your purchase. If you receive a product that doesn't work for you, we're happy to offer a return or exchange subject to the conditions below.


  1. 1. RETURN & EXCHANGE WINDOW
    You may request a return or exchange within 7 days of receiving your order.
    To be eligible:
    The product must be unused and unworn.
    The product must be in its original condition.
    All original tags, labels and packaging must be intact.
    The product must not have any stains, marks, washing damage, perfume/smoke smell or other signs of use.
    The product must be returned with its original packaging where applicable.
    Products that do not meet these conditions may be rejected.

  2. 2. SIZE EXCHANGE
    If you ordered the wrong size, you can request a size exchange within 7 days of delivery, subject to availability.
    The replacement size must be available at the time we process your request.
    If your required size is unavailable, we may offer an alternative product or store credit, at our discretion.
    Only one size exchange is permitted per order.

  3. 3. RETURNS
    If you wish to return an eligible product, contact us within 7 days of delivery with:
    Order number
    Product name
    Reason for return
    Clear photographs/videos of the product, if requested
    Once your return request is approved, we will provide you with the necessary return instructions.
    Products must not be shipped back without an approved return request.

  4. 4. DAMAGED OR INCORRECT PRODUCTS
    If you receive:
    A damaged product
    A defective product
    The wrong product
    A product with a manufacturing defect
    please contact us within 48 hours of delivery.
    Please provide clear photographs/videos showing the issue along with your order number.
    After verification, RYVN may provide a replacement or refund, depending on the situation.

  5. 5. NON-RETURNABLE PRODUCTS
    The following products are not eligible for return or exchange:
    Products that have been worn or washed
    Products without original tags
    Products damaged after delivery due to customer use
    Products with stains, marks or strong odors
    Products purchased during a sale or clearance event, unless the product is defective or incorrectly delivered
    Gift cards

  6. 6. REFUNDS
    Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
    If approved, the refund will be processed to the original payment method, wherever technically possible.
    Depending on your payment provider or bank, the refund may take additional time to appear in your account.
    Shipping charges
    Original shipping charges are generally non-refundable, except where the return is due to an error by RYVN or a confirmed defective product.

  7. 7. RETURN SHIPPING
    For a size change or change-of-mind return, the return shipping cost may be borne by the customer.
    If the return is due to:
    Wrong product shipped by RYVN
    Damaged product
    Manufacturing defect
    RYVN will arrange or reimburse the applicable return shipping, subject to verification.

  8. 8. HOW TO REQUEST A RETURN
    To request a return or exchange, contact us at:
    Email: support.ryvn@gmail.com
    Please include:
    Subject: Return/Exchange Request — #[Order Number]
    and provide your order number and reason for the request.
    We will respond with the next steps.

  9. 9. INSPECTION
    All returned products are inspected before a refund or exchange is approved.
    If the returned product does not meet our return conditions, RYVN reserves the right to reject the return and send the product back to the customer.

  10. 10. CANCELLATION
    Orders may be cancelled before they are shipped.
    Once an order has been dispatched, it cannot normally be cancelled and must instead follow our return policy.

  11. 11. SALE PRODUCTS
    Products purchased during special promotions, sales or clearance events may have different return/exchange conditions.
    Any such conditions will be clearly mentioned on the product or promotional page at the time of purchase.

  12. 12. CONTACT
    For any questions regarding returns, exchanges or refunds, contact:
    RYVN
    Email: support.ryvn@gmail.com
    Instagram: @shop.ryvn