Return & Exchange Policy

Return & Exchange Policy

At RYVN, customer satisfaction is important to us.

Returns

  • We accept returns within 7 days of the delivery date.

  • Items must be unused, unwashed, undamaged, and returned with all original tags and packaging.

  • Products that show signs of wear, washing, or alteration are not eligible for return.

Exchanges

  • Exchanges are available for size issues or if you receive a damaged or incorrect product.

  • Exchange requests must be made within 7 days of delivery.

  • Exchanges are subject to product availability.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Products purchased during clearance or final sale.

  • Gift cards (if applicable).

  • Items damaged due to misuse or improper care.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product.

Refunds

  • Once your returned item has been inspected and approved, your refund will be processed to the original payment method.

  • Refunds typically take 5–10 business days to reflect, depending on your payment provider.

Return Shipping

If the return is due to a damaged, defective, or incorrect product, RYVN will cover the return shipping cost. For all other eligible returns, return shipping charges may apply unless otherwise stated.

If you have any questions about returns or exchanges, please contact our customer support team before sending your item back.